FREQUENTLY ASKED QUESTIONS
Welcome to www.noscratchtool.com’s FAQ page! Here are some frequently asked questions about our Silicone Spatula (High Temperature Resistant) products, orders, returns and other services. If you still have questions after browsing, please feel free to contact us by email.

1. Product Information
   Q: Are your silicone spatulas high temperature resistant?
   A: Yes, our silicone spatulas are high temperature resistant and can withstand temperatures up to 230°C, making them perfect for cooking.
   Q: Are these spatulas suitable for non-stick pans?
   A: Our silicone spatulas are designed specifically for non-stick pans and can effectively prevent scratches on the surface of the pans, ensuring the integrity of your kitchen utensils.
2. Order & Payment
   Q: How do I place an order on your website?
   A: Simply browse our website, select the silicone spatula you want, add it to the shopping cart, fill in your information and complete the payment.
   Q: What payment methods do you accept?
   A: We accept a variety of payment methods, including credit cards, debit cards and other online payment methods.
3. Shipping & Delivery
   Q: How soon will my order be shipped?
   A: We process and ship within 2 business days of confirming your order. The exact shipping time depends on your location.
   Q: Can I track my order?
   A: Yes, you will receive an email with tracking information once your order is shipped.
4. Refunds & Exchanges
   Q: How do I request a refund?
   A: If you would like to request a refund, please contact us within 30 days of receiving the product and ensure that the product is in unused condition and in its original packaging. Please refer to our Refund Policy for the specific process.
   Q: Who pays for return postage?
   A: Return postage is usually borne by the customer if eligible for a refund, unless the product is defective or wrong (in which case we pay for postage).
5. Customer Support
   Q: How can I contact you if I have other questions?
   A: You can contact our customer service team via email at desklevel@noscratchtool.com and we will get back to you as soon as possible.
6. Other Questions
   Q: Do you have a warranty on your products?
   A: We offer a limited warranty that provides free replacement or repair for defects in materials or workmanship. Please contact us for specific terms.
   Q: Do you ship to international addresses?
   A: Yes, we support international shipping, and the specific shipping costs and delivery times will be displayed at checkout.

For more information or any other questions, please feel free to contact us. Thank you for choosing www.noscratchtool.com, we look forward to providing you with quality products and services!