REFUND AND RETURNS POLICY
Thank you for choosing www.noscratchtool.com to purchase our Silicone Spatula (High Temperature Resistant). We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, the following is our refund policy.

1. Refund Policy Overview
   If you are not satisfied after receiving the product, you can request a refund within 30 days of the arrival of your order. All refund requests are subject to the conditions in this refund terms.
2. Conditions for Applying for a Refund
   To be eligible for a refund, you need to:
   ● Submit a refund request within 30 days of receiving the product.
   ● The product has not been used or damaged and is in its original condition and packaging.
   ● Provide the order number or other relevant identification information at the time of purchase.
3. Refund Request Procedure
   To request a refund, please follow the steps below:
   ● Contact us by email: desklevel@noscratchtool.com
   ● Provide the following information in the email:
   ○ Order number
   ○ Your name and contact information
   ○ Reason for refund
   ● Once we receive your request, we will respond to you within 2 business days with further instructions.
4. Returning the product
   If your refund request is approved, we will guide you on how to return the product. Please note that the returned product must meet the following conditions:
   ● Must be packaged with all original accessories and instructions.
   ● The product should be in undamaged, unused condition.
   You are responsible for the return shipping costs unless the return is due to a defective product or an incorrect order.
5. Refund processing
   We will process your refund within 5 business days of receiving the returned product. The refund will be returned to your original payment method.
6. Special circumstances
   ● If your product is damaged during shipping, please contact us immediately and provide evidence of the damage (such as photos) and we will process a replacement or refund for you.
   ● For customized or personalized products, the refund policy may be different, please confirm the relevant information before placing an order.
7. Contact Us
   If you have any questions about this refund policy or require further information, please contact us via the following methods:
   ●Email: desklevel@noscratchtool.com

We thank you for choosing www.noscratchtool.com and look forward to providing you with quality products and services.